If you want a customer-facing organization that thrives in your chaotic startup environment, you've come to the right place. I build support teams that create business value, treat customers right and attract great talent.
And scale.
I partner with early stage startups by:
- Hiring great people who adapt quickly to changing priorities
- Setting up lightweight systems that you won't outgrow
- Establishing a culture of value creation, not cost center
- building trust with your product & engineering teams
I partner with growth stage companies by:
- (re)designing your CX to scale sublinearly
- ensuring your CX teams are aligned with the business
- creating a great experience for your customers when they need help
- coaching & mentoring CX leaders for effectiveness